Customer segments, cohorts and LTV for ecommerce brands

What a customer is worth after the first order, grouped by where they came from. Scale channels on the customers they actually deliver.

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Included on the Brand plan
Browser mockup showing a customer table with total purchases and price next to a cohort segment filter panel

Day-one ROAS decides everything

First-order ROAS gets the budget vote.

It is the only number available on the day the decision is made.

Repeat behaviour stays invisible.

The channel that brings buyers back in month three looks worse than the one that sells a discounted first order.

So you fund the wrong channels.

And ads that drive customers who would have paid for acquisition twice over never get more budget.

Customers grouped, cohorts built, LTV reported

Build segments from your own data.

Group customers by product, order value, source, geo or repeat behaviour.

Follow cohorts over time.

Group by acquisition period and by the channel that brought the cohort, then watch what they do next.

See LTV per segment and per channel.

The channel comparison stops being a first-purchase comparison.

RedTrack Cohort analysis report showing customer counts, repeat purchase rate and total purchases broken down by acquisition monthRedTrack Cohort analysis report showing customer counts, repeat purchase rate and total purchases broken down by acquisition month

What you can see

  • Customer segments built from your 1st party data

  • Cohorts by acquisition month and acquisition source

  • LTV by segment, by channel and by campaign

  • Repeat purchase rate and time between orders

  • Average order value per segment

  • Product-level revenue per channel

  • Same 1st party data as your ROAS and conversion path reports

  • Included on the Brand plan

Frequently Asked Questions

Find answers to popular questions right here. Contact us if you have additional questions.

  • Can I see LTV by the channel that acquired the customer?

    Yes. Cohorts group by acquisition source and period, so LTV is readable per channel and per campaign.

  • Do I need a data warehouse or an analyst?

    No. It reads from the same event data your tracking already collects.

  • What counts as a segment?

    Any grouping you build from your store and ad data, for example first-time buyers from TikTok in March, or customers above a given order value.

  • How far back can I look?

    Data stays accessible for 12 to 36 months depending on plan.

See it on your own store data

Connect your store and your ad accounts, run a week of real orders through it, then check the numbers against your store admin before you decide. Your setup carries over when you upgrade.
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How can RedTrack help me?

  • Server-side tracking & first-party customer data

  • Conversion API to Meta, Google, TikTok & Snapchat

  • Store integrations beyond Shopify

  • Ad-level ad spend sync

  • Customer segments, cohorts & LTV

  • Attribution models & conversion paths

  • Product-level profit by channel

  • AI dashboards & AI Copilot

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