{"id":12644,"date":"2026-01-23T08:06:47","date_gmt":"2026-01-23T08:06:47","guid":{"rendered":"https:\/\/www.redtrack.io\/blog\/?p=12644"},"modified":"2026-06-16T13:52:22","modified_gmt":"2026-06-16T13:52:22","slug":"best-ai-agents-for-ecommerce","status":"publish","type":"post","link":"https:\/\/www.redtrack.io\/blog\/best-ai-agents-for-ecommerce\/","title":{"rendered":"List of Best AI Agents for Ecommerce in 2026"},"content":{"rendered":"\n

AI agents are still hot topic in 2026, and we’re quite confident that trend won’t go anyway in next couple of years. And to be frank, the reason is legit \u2013 they make people lives easier if used right.<\/em><\/p>\n\n\n\n

This is true across industries, but ecommerce is feeling it most as it’s reshaping both the business side and the entire customer journey.<\/p>\n\n\n\n

There are so many places where you can use AI agents for ecommerce and in this post we’ll be covering the best ones for various purposes.<\/p>\n\n\n\n

We’ll stay away from generic chatbots, simple ai shopping assistants and old-school tools \u2013 we’ll show AI systems that if adopted can make significant difference in various aspects of ecommernce business.<\/em><\/p>\n\n\n\n

Industry research shows that over 60% of e-commerce teams<\/a> now rely on AI agents to handle data, customer inquiries, and repetitive tasks, as it gives them more time to focus on business growth which is what store owners should focus int he first place.<\/p>\n\n\n\n

Tidio: Live Chat and Automated Customer Support<\/h2>\n\n\n\n
\"tidio<\/figure>\n\n\n\n

Tidio<\/a> is the 24\/7 support buddy every ecommerce store wishes they had as it blends live chat with a pretty smart AI agent capabilities, so customers can get quick answers without waiting for human agents to come online. Instead of giving those stiff, chatbot-style replies we all hate, Tidio’s Lyro AI Agent actually understands common questions and replies in a way that feels natural.<\/p>\n\n\n\n

To be more specific, Tidio is claiming that their AI agent for ecommerce handles up to 67% of customer service and knows exactly how to make a decision and when is the right time to hand-off.<\/p>\n\n\n\n

What makes Tidio really one of the best ecommerce AI agents is the mix of features it packs into one place. You’ve got ecommerce AI chatbots that can handle FAQs, order tracking inquiries, and basic product questions.<\/p>\n\n\n\n

Entire system stays synced as it integrates with Shopify, WooCommerce, and a bunch of customer relationship management (CRM) software, so there’s no tool switching.<\/p>\n\n\n\n

Gorgias: Best For E-commerce Help Desk + Ticket Routing<\/h2>\n\n\n\n
\"gorgias<\/figure>\n\n\n\n

Gorgias<\/a> is the conversational AI platform that belives that conversions drive revenue, and not just resolutions.<\/p>\n\n\n\n

Switching between social networks, live chat, store’s backend, all that just to communicate smoothly with your customers, all that can be left behind now as Gorgias pulls your customer interactions into one hub.<\/p>\n\n\n\n

It knows what an order, refund or shipping issue means and it can act on it.<\/p>\n\n\n\n

From Ecommerce platforms, it integrates with Shopify, BigCommerce, WooCommerce and Magento and acts as their extension.<\/p>\n\n\n\n

With it, you can edit Shopify orders, access real-time product info, and run promotional campaigns, without logging into your store’s backend. Also, you can create Macros to automate repetitive work, for example, auto-assigning tickets to your agent, adding tags such as \u201crefund request\u201d or \u201cVIP customer,\u201d and triggering actions like canceling an order or issuing a refund.<\/p>\n\n\n\n

Some of the claims Gorgias makes and that are verified through testimonials of their users:<\/p>\n\n\n\n